Last edited on 2017-07-22
Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Company’ (hereafter also referred to as, ‘Us’, ‘We’, or the ‘Website’), belonging to the company OnTheLime.com. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Us as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
OnTheLime.com is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with OnTheLime.com by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password recovery procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using the Website in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We take great care when putting product information, descriptions and images on-line, but will not be held responsible for any mistakes or omissions to any information given. None of the product statements have been evaluated by the FDA, and you should speak with a licensed, medical professional before taking any of our products.
The prices indicated on OnTheLime.com are shown in US Dollars and do not include delivery costs. The delivery costs are clearly shown and invoiced during checkout, in addition to the price of the products. We reserve the right to modify our prices at any moment, but this will be indicated to you on the order at the time the order is placed. If an obviously-incorrect price appears on our website, and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error, etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.
We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 calendar days following the date of payment. If your order includes products that are temporarily unavailable, we will hold the entire order until all purchased products are available again. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined in our Return Policy, see below, the return postage will be your responsibility. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Upon digital purchase you will receive a confirmation message on screen to let you know everything was successful. If you wish to cancel…
Longer than 1 week before the event date: Full refund or transfer to another person taking your place is available.
Less than 1 week before the event date: Due to the planning and nature of the event we cannot offer a refund within a week of the event. You still have the option to let someone else take your place right up to the date of the event.
OnTheLime.com currently offers one way to pay for your order: credit card. This payment option use advanced SSL encryption to keep your transaction secure, and do not cost you anything to use (OnTheLime.com is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with this Merchants to use these method of payment.
Your order will be delivered to the address you indicated when your order was placed. The products bought on OnTheLime.com will be delivered to a single address. Box addresses are restricted to the USPS service. UPS does not deliver to PO Boxes.
OnTheLime.com does everything in its power to respect the delivery times indicated on the Website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Please review our Return Policy below.
Privacy and Protection of Personal Data
All the content on OnTheLime.com (illustrations, texts, names, brand names, images and videos) is the property of Åsa Johansson and OnTheLime.com. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Åsa Johansson or OnTheLime.com. All information, content and files are protected by International law concerning intellectual ownership and copyright. OnTheLime.com cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code.
OnTheLime.com will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Waiver and Severability
Any failure of OnTheLime.com to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Company, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the Website by OnTheLime.com customers are screened and moderated by Us. If the comments infringe on the law, or are inappropriate (e.g. abusive publicity, defamation, insults, out-of-context commentary), We reserve the right to refuse or modify it.
We understand that sometimes things just don’t work out. We’re happy to accept your returned order provided it meets certain criteria:
All ordered items are in a new and sealed state or if you are not satisfied with the herbal products
The returned order contains a note stating why it is being returned (we value your feedback)
The returned order is received by our warehouse within 30 calendar days from its purchase date
Please note that we cannot process returns for e-books. All returned items that meet our return criteria will be credited – in full less the shipping and handling charge – within 10 business days. Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank. A restocking fee of 10% may apply.
Incorrect Addresses, Undeliverable Addresses, and Unclaimed Packages
If orders are returned to our warehouse due to an incorrect address, an undeliverable address, or because of an unclaimed package, you will be required to pay for shipping the product again. If you elect not to have the product reshipped, you will be credited the order amount – minus the shipping cost – within 10 business days. Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank.
International customers, please be aware that it is your responsibility to claim your package once you have been notified of its arrival. If your order is returned to our warehouse because you didn’t claim the package, or it is returned due to an incorrect address or an undeliverable address, you will be required to pay for shipping the product again. If you elect not to have the product reshipped, you will be credited for the order amount – minus the shipping cost – within 10 business days. Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank.
Please send returns to:
On The Lime
401 East Las Olas Blvd #130-119
Fort Lauderdale, FL 33301
What personal information do we collect from the people that visit our blog or website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible
We use regular Malware Scanning
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information
All transactions are processed through a gateway provider and are not stored or processed on our servers
Help remember and process the items in the shopping cart
Understand and save user’s preferences for future visits
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies, some of the features that make your site experience more efficient – and some of our services – will not function properly.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Users are able to change their personal information:
By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders
We may also send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM we agree to the following:
NOT use false, or misleading subjects or email addresses
Identify the message as an advertisement in some reasonable way
Include the physical address of our business or site headquarters
Monitor third party email marketing services for compliance, if one is used
Honor opt-out/unsubscribe requests quickly
Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can:
Follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
On The Lime
401 East Las Olas Blvd #130-119
Fort Lauderdale, FL 33301